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USAA Guide A - Z

USAA Guide A - Z

Welcome to the world of USAA! We are glad you decided to join us. As a new member, you should take the time to acquaint yourself with all of the benefits that USAA offers its members. These include superior insurance coverage, competitive rates on loans and mortgages, financial planning tools and advice from experts in their fields. 

In addition, USAA has an extensive network of military-friendly businesses that offer discounts for our members as well as lots more cool stuff like car repair shops and travel agencies that cater specifically to our needs

Are you a member of USAA? Are you looking for information on the products, services, and benefits they offer? Not sure where to start? Look no further! In this blog post, we’ll provide an A to Z guide of everything USAA has to offer. From banking and insurance to investments and mortgages, you’ll find all the information you need right here.

About USAA
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About USAA

USAA is a financial services provider that has been serving the military community since 1922. Founded by a group of 25 Army officers, USAA has since grown to become one of the leading providers of insurance, banking and investment services to all branches of the military, veterans and their families. USAA offers competitive auto rates, no-monthly service fee banking and retirement options, and has office locations in cities across the U.S. In addition to its competitive rates and services, USAA is committed to its mission of providing members with financial security through a range of products and services. The company also provides its customers with discounts and benefits, employment opportunities, and access to financial planning services. With more than 95 years of experience serving the military community, USAA continues to be a trusted provider for those who serve their country.

History of USAA
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History of USAA

USAA was founded in 1922 in San Antonio, Texas, by 25 Army officers who wanted to create a mutual self-insurance program for themselves. Major William Henry Garrison gathered his fellow officers at the Gunter Hotel to discuss the concept and, after much debate, USAA was born. Since then, USAA has grown to become a leader in financial services for military families and those associated with them. From the start, USAA has been dedicated to helping service members, veterans and their families protect and grow their financial future. Today, USAA provides a full range of products and services including banking, insurance, investments, retirement planning, and more. USAA also offers exclusive military benefits and discounts to active-duty military personnel, veterans and their families.

Types of USAA products and services

USAA is much more than an insurance provider. It provides a range of services to its members, from banking and investments to financial planning and health insurance. USAA offers competitive rates and a selection of products and services to meet the needs of the military, veterans, and their families. USAA also offers discounts and benefits to members, such as military discounts, tax-free savings accounts, and more. With so many products and services available, USAA is dedicated to helping its members achieve financial success.

USAA customer service
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USAA customer service

USAA has earned the trust of their customers by providing excellent customer service. Their service is rated highly by J.D. Power, and USAA has scored 82 out of 100 in an online survey conducted by NerdWallet in June 2022. USAA has a dedicated team of customer service representatives available to answer questions and help customers with their needs. They also offer a wide range of services and products tailored to military personnel, including VA loans, personal loans, banking services, car insurance, discounts, and benefits. USAA also offers great employment opportunities and financial planning advice to help members reach their financial goals.

USAA locations
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USAA locations

USAA Financial Centers are available in many places across the United States, from Austin, TX to San Antonio, TX, and even in Mesa, AZ. Additionally, our employees are always ready to serve our members wherever they are. USAA Bank also has two savings accounts that pay different interest rates, depending on how much you have to open. Joining USAA will help make your financial transition from active duty, deployment or civilian life to Western Michigan University a smooth process.

Banking Services
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Banking Services

USAA is an excellent resource for banking services. USAA offers monthly fee-free checking and savings accounts, generous ATM fee policies, an APY coming standard with every checking account, and many tools and programs. USAA members can also get paid up to 2 days early with direct deposit. USAA members can also take advantage of credit cards issued by USAA Savings. With so many banking services available, USAA members have access to the financial resources they need to manage their finances.

Car Insurance
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Car Insurance

USAA's car insurance products offer competitive rates and discounts to military members and their families. They also offer their SafePilot program, available in most states, which gives good drivers up to a 30% reduction on their insurance rates. USAA has earned an overall score of 5/5 in The Zebra's review, so customers can be sure that they are getting the best coverage for their vehicles. Customers can easily compare personalized rates to see how much switching car insurance could save them. USAA's Insurify Composite Score (ICS) ranks very high, making it a great auto insurance policy to consider, especially if you fit its targeted clientele.

Discounts and Benefits
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Discounts and Benefits

USAA members enjoy a variety of discounts and benefits. One of the most popular is the extra 5% discount off their monthly service. Additionally, members can get a line added to their plan for just $15 a month. USAA also provides retail discounts through its online store, such as discounts on flowers from FTD, shipping via FedEx, insignia products, cruises, travel insurance, car rentals, hotels, and much more. USAA offers military members exclusive discounts on Nissan vehicles and other benefits through its partnership with AARP. Finally, policyholders who enroll are eligible for discounts of up to 10% at sign-up and even up to 30% for safe driving behavior over time. With so many options for discounts and benefits, USAA is sure to provide the perfect benefit plan for you and your family.

Employment Opportunities

USAA offers a wide range of employment opportunities for both experienced professionals and those looking to start their career. USAA is based in San Antonio, TX, but they have locations in Phoenix, AZ, Tampa, FL, Chesapeake, VA and Colorado Springs, CO. They offer roles ranging from Customer Service Representatives to Associate General Counsel and Senior Adjusters. USAA employees receive competitive salaries and benefits, as well as discounts and other perks. USAA is an equal opportunity and affirmative action employer, so anyone looking to join the USAA team should visit the USAA website to search for available openings.

Financial Planning

USAA provides a wealth of financial planning services to its members. From creating a financial plan to identify goals, to providing advice on debt control and home buying, USAA is the trusted source for reliable guidance. In addition, USAA can help veterans confirm eligibility for a VA loan and provide budgeting pointers. Furthermore, USAA employees have the opportunity to work as financial advisors and receive competitive salaries and benefits. Financial advisors at USAA can help individuals with investment options, life insurance, and more. With USAA, you have access to a wide range of products and services that can help you reach your financial goals.

Health Insurance

USAA offers a variety of health insurance options to fit your lifestyle. USAA's comprehensive, fixed health benefit and short-term health insurance plans are insured by Cigna Health and Life Insurance Company with network management services provided by Cigna Dental Health, Inc. Rates may vary based on location, age, and other factors. USAA's health insurance solutions also include employee comments to help you make the best decision. USAA also offers medical coverage with competitive rates and no-monthly service fees. Get peace of mind and financial protection for the people who matter to you with USAA's life and health insurance resources.

Investment Options

USAA offers a range of investment options to help its customers reach their financial goals. Their portfolio of investments includes stocks, bonds, mutual funds, options, ETFs, U.S. Treasury, and USAA Investments. Customers can also get access to professionally managed, diversified portfolios and take advantage of tax advantages by investing directly in USAA Mutual Funds. Charles Schwab Corp. recently announced their acquisition of USAA Investment Management Company, which provides customers with additional brokerage and managed-portfolio services. Customers can be sure that they are investing in the right option for them with USAA's comprehensive range of investment options.

Life Insurance

USAA offers a variety of life insurance products to meet the needs of veterans, active military members, and their families. These include term coverage to help replace income, whole coverage to provide protection for the life of the policyholder, and basic life insurance coverage of $10,000 for spouses/domestic partners and children. USAA also provides military benefits such as discounts, exclusive offers, and access to financial planning and investment options. With life insurance from USAA, you can ensure that your loved ones are taken care of in the event of an unexpected tragedy.

Military Benefits

USAA offers an array of exclusive military benefits to serve the men and women who serve our country. These benefits provide qualifying military service members with a 6% interest rate as well as waivers for certain account fees. On top of this, USAA recently changed its policies to allow paid military leave for up to 12 weeks a year for activated employees. USAA members can also receive tax advantages by saving with an individual retirement account and build and balance their portfolio with an array of investment options. Furthermore, they can save for education costs with a 529 Education Savings Plan and take advantage of Federal SCRA benefits. USAA is dedicated to providing the best possible service and benefits to those in the military and their eligible family members.

Introduction to USAA Military Benefits

USAA provides tailored benefits to military members and their families. They offer competitive rates on military life insurance, as well as a 6% interest rate and waivers for certain account fees. Furthermore, USAA is dedicated to providing pay equality for equal work and is a signatory of the Pay Equality Pledge. USAA customers can get their money before payday and USAA offers a unique suite of benefits designed to meet the needs of those who serve in the military. With 91 insurance companies reviewed, USAA stands out from the rest with their commitment to providing military members with the best services and products.


  • A Welcome to the world of USAA!


  • USAA Bank offers a number of checking accounts, including:

  • USAA Cash Rewards Checking — This account has no monthly maintenance fee, but you'll need to meet certain requirements. The rewards program pays 3% cash back on debit card purchases up to $10,000 per month; additional rewards are paid at 1%.

  • USAA Classic Checking — It carries a $9 monthly fee but comes with a number of other benefits, like free ATM withdrawals and reimbursed foreign transaction fees. You can also earn an annual bonus reward based on the average daily balance in your account during the past three months (up to $300).

  • USAA Classic Checking for Students — With this option, students under 22 years old can open an individual or joint checking account; they'll pay no monthly maintenance fee as long as they have at least one student banking product with USAA (and continue using it). This choice also comes with unlimited ATM access nationwide and reimbursed foreign transaction fees.


The C in USAA stands for Company, and if you’re a military member or veteran, then it's likely you already know what that means. The company was founded in 1922 by a group of military officers and their wives who wanted to create an insurance company specifically for people serving in the United States Armed Forces. It's had a long history of serving the military community since then—and it shows no signs of slowing down anytime soon.

USAA is headquartered in San Antonio, Texas, where its first office was located on Alamo Plaza. Today there are over 2 million members spread out across 50 states and the District of Columbia—but all roads still lead back to our headquarters here in town!


D: USAA. This is the first letter of the alphabet that you see in this list, and it's also where we'll start our journey into USAA's origins.

USAA was founded in 1922 by two brothers as an insurance company for military officers and their families. Since then, it has grown from a small regional business to one with more than $100 billion in assets under management. Today, USAA serves over 10 million members through its products and services—which include banking, investing and insurance products—through its website or via mobile app (available on both iOS/Android).

USAA is headquartered in San Antonio, Texas; but its reach extends nationwide through its network of financial centers located throughout the United States as well as internationally in London (UK), Tokyo (Japan) and Zurich (Switzerland).


E is for Emergency

An emergency can be anything from a fire or natural disaster to a power outage. Here are some things you should know about preparing for an emergency:

  • Create an emergency kit that contains the basics like water, food and clothing. Also include important documents like birth certificates, passports and Social Security cards. You'll want to keep this kit in a safe place where it won't get damaged or lost if there's an earthquake or other natural disaster.

  • If someone needs help after a hurricane, tornado or other disaster where they've lost power, call 211 and let them know what type of assistance they need (food/water/shelter) and where they are located so they can be rescued by first responders when needed!


  • USAA is a financial services company. It was founded in 1922 by 25 military officers who saw a need for better insurance coverage for service members and their families. Today, USAA provides banking, investment products, and life insurance to more than 12 million members.

  • The name “USAA” stands for United Services Automobile Association (or "U S A" if you're going alphabetically).

  • The company is headquartered in San Antonio, Texas—the city where its first office was established back in 1922.


G is for gift cards. Use your credit card rewards to purchase a Visa® gift card from and choose from hundreds of popular merchants, including Amazon®, AT&T®, Bass Pro Shops®, Bed Bath & Beyond™ and more! The recipient can use it to buy what they like at their favorite stores or online retailers.

G is also for gifts. Whether you're buying for someone else or looking for inspiration for yourself, this section has something special in store. From collectible coins and bullion to designer clothing and accessories with a military theme, we've got something that will make any occasion feel extra special when you give them something they'll treasure forever—the gift of choice!

This section also includes information on gold futures contracts as well as mining stocks that provide investors an opportunity to invest directly in the commodity itself (or commodities companies). In addition, we feature links related to golfing gear such as clubs; golf vacations; tips on how best spend time out on course when weather conditions aren't ideal (and they never seem like they are).


H. - USAA Home Loans

USAA offers home loan products that help you build wealth and make your dreams a reality. With a variety of mortgage options, we can help you find the right one for your unique financial situation.


I is for Insurance

USAA is a full-service financial institution. It offers a variety of insurance products to its members, and as an insurance company, it serves military members and their families.


Jack is a USAA team member with 3 years of experience. He’s been helping customers understand the importance of financial planning and investing since he joined our company.

Jack is also a veteran, having served in the U.S. Army for 6 years before coming to work for USAA. He says his favorite part of his job is being able to help people—both veterans and non-veterans alike—with their finances so they can live well into retirement or pass along wealth to their families when they die.


The letter K stands for Keychain, Kicking and Pushing, Kissing and Hugging, Kindness and King of the Hill.

Each letter represents a trait that all children should be taught from a very young age. Children need to learn how to be kind towards others by showing them compassion when they are in need of it. They also need to know how important it is for them to show kindness in return as well! It's important for children to understand what being kind means because once they grow into adults we want them having learned these lessons so that they can pass them on down throughout generations.


  • Life insurance

  • Loans

  • Loan Protection


M is for Military

USAA was founded by 25 Army officers in 1922. Their mission is to provide insurance and financial services to the military community and their families, as well as to honor those who've served in the armed forces. USAA members include active duty service members, veterans and their families. In addition, they are also open to military retirees, honorably discharged veterans within two years of retirement, National Guard members and reservists who have been activated within 12 months of membership application.*

M is for Mobile

USAA members can access their accounts with mobile devices and on the web at or through its mobile app (Android or iOS).


N is for NetBanking, which in turn is the name of USAA's free online financial management tool. It has all of your accounts in one place and lets you track your spending and savings goals with ease.

You can also use NetBanking to pay bills, transfer money between accounts, look up account information and much more. And if you want to manage the accounts that aren’t yet connected to NetBanking (like checking or savings), there’s a separate section on the home page called “Manage Other Accounts” where they're listed along with their balances so you can easily keep track of them too!


(USAA) is a financial services company that provides insurance and banking products to members of the military, veterans and their families. USAA has been serving its members since 1922 and currently has 10 million policyholders. The company is headquartered in San Antonio, Texas with operations throughout the world.


P is for Privacy, Protection and Peace of Mind.

Privacy means that only you will be able to access the information in your account. It also means that we take extra steps to protect your personal information by using the latest security features. If something happens to your computer or if you lose it, you can use our mobile app or web site to log in and access your account from another device. We have many different ways of keeping our customers’ personal data safe from fraudsters: 2-Step Verification, Identity Theft Protection Service and an online fraud monitoring tool called Fraud Resolution Center are just a few examples!¶


Q stands for:

  • Quiz

  • Quality

  • Quotas (the production quotas at a factory)

  • Quid Pro Quo (a favor in return for a favor)

  • Qualifications (being qualified to do something)

It also stands for QMS, which is short for “Quality Management System.” You can also see it spelled out as QS9000 or ISO 9001.


R: Regular Checking

Regular Checking is a checking account designed for members who want the convenience of a checking account with no monthly service charge and easy access to their money. To open this account, you must be eligible for Basic Checking and have at least 1 direct deposit such as payroll or government benefits per month.

To learn more about Regular Checking, call 800-531-USAA (8722) or visit


USAA is a financial services company that provides banking, insurance, and other financial services to the military community and their families. USAA was founded in 1922 by 25 American officers as the first mutual insurance company owned exclusively by its policyholders.

Today, USAA serves more than 10 million members through its family of companies which include USAA Federal Savings Bank; USAA Real Estate Company; USAA Investment Management Company (IMCO); The USAA Foundation; and Group Benefits (including Government Services Insurance Group—GSIG).


T is for travel

U.S.AA members enjoy a full range of discounts on travel, including:

  • Hotels and resorts

  • Cruises and vacation packages

  • Car rentals (including Rental Car Reward)


USAA is a financial services company that was founded in 1922 by 25 military officers who served in World War I. USAA is headquartered in San Antonio, Texas. It provides banking, investments, insurance and other financial services to its members and their families.

The company's membership consists of current and former members of the U.S. military (Army, Navy, Air Force, Marines or Coast Guard) or their dependents.

USAA also provides auto insurance to non-military members living in select areas of Hawaii and Alaska (through the Pacific Crest Insurance Company).


You are a USAA member because you have served in the military or you are connected to someone who has. Your service has given your family access to exclusive discounts and benefits, including:

  • A competitive auto insurance rate for driving experience

  • Specialized coverage for boats, RVs and motorcycles

  • You can add eligible dependents(spouses and children) to your policy at any time during the year. This means that if they join when they are not eligible, you will still enjoy their lower rates until they are able to become part of the policy.


Worry-Free Driving

If you're a USAA member worried about driving in a car that's not insured, we've got you covered. Our auto policies are backed by the strength of the USAA Insurance Group, which is rated A+ (Superior) by A.M. Best*. What does this mean? It means we provide more than just a good value—we provide peace of mind that your vehicle will be protected if anything happens to it while it's in your possession. Wellness

The W stands for wellness at USAA, and it's something we take very seriously. You see, our goal is to help members stay healthy and active as they age so that they can enjoy their lives as long as possible—and with wellness programs like these:

  • Wealth Management Services We offer wealth management services tailored specifically for military families looking to shape their financial future through investments and retirement planning strategies.*


And that’s it! It was a pleasure doing business with you, and we hope to hear from you soon.

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